Help Desk Information

8:00 AM - 4:30 PM Monday - Friday

The MSI Help Desk hours for tech assistance are between 8:00 AM - 4:30 PM Monday - Friday.

The Help Desk can be reached via email at helpdesk@msgrfarrellhs.org or by phone - 718.987.2900 Ext. 1111 during those times.  Students can also come to Room 306 during school days if they are attending school in person.
 
Please note that it is usually best when students contact the Help Desk themselves as opposed to a parent.  Help Team staff can more accurately troubleshoot the issue when speaking with the student directly.  The Help Desk may also request remote access to the Lenovo to address any issues.
 
An important message regarding all Lenovo devices is posted in the Student Only section of the website.  Please read that and perform the actions if you have not already done so.